Florist Freelance

“Placing extraordinary people at the heart of memories made and stories told” Job Title: Florist Department: Savoy Flowers Inspired and Supported by: Creative Floral Design Manager Your purpose will be: To be responsible for exceeding our guest expectations on a day to day basis within our Flower Shop, whilst ensuring the flowers and display are to the agreed standard. You will be accountable for: To ensure the flower shop meets the hotel brand & 5 star luxury standards To ensure all guest flower requests are met with professional service To take ownership of any guest request encountered to completion What you will need to do in this role? To condition and prepare flowers every morning to be used for the flower shop To prepare all guest order requests as a priority and deliver to guest rooms To prepare flower bouquets and to ensure display stands are to standard daily including pricing To assist with our guest orders as direct contact in a polite and helpful manner with genuine interest To ensure guests are charged through our POS system To ensure the flower shop is at the highest standard, ensuring quality is maintained at all times. To be passionate, creative and encourage all upsell and revenue opportunities. To ensure stock levels are maintained, organised and monitored To assist Savoy Flowers Team with adhoc duties as required, especially at peak times To work in a clean and tidy manner, clearing away things you are no longer using. Keep the floors clean and dry to avoid any slips or falls. To control the waste of flowers as much as possible. To maintain the plants and clean retail areas in the shop To maintain amicable and co-operative working relations with other departments. To comply with all Food Hygiene and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself. Act in accordance with fire, health and safety regulations and follow the correct procedures when the situation arises. To carry out additional tasks as instructed and by reasonable request from the leadership team. Adhere to all Savoy policies and procedures as outlined by the hotel. Be an active colleague of the Savoy team in our mission of ‘Turning Moments into Memories’ for our guests. Qualifications Floristry Qualifications required 1-3 year experience in Luxury London Retail within Hospitality Industry. Confident florist with all elements of Floristry including wedding wiring techniques. Outstanding communication skills, both written & verbal. A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization. Enthusiastic and positive personality with the ability to build trusting relationships with others. Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results. Applicable job related skills as per Accountable Duties Hours of operation 7 days a week including weekends and bank holidays, 40 hour week rota Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. What’s in it for you? Competitive salary and benefits including pension and life assurance 31 days of holiday including public holidays (increase to 33 days after 5 years) Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family Free stay at The Savoy after successful completion of probation 50% discount at our iconic American & Beaufort Bars 50% discount at our world-famous Afternoon Tea 50% discount at our spa and florist 50% discount at Gordon Ramsay’s River Restaurant and Savoy Grill 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890 Laundry services & dry cleaning for uniformed and non-uniformed colleagues Colleague gym facility and Virgin Active gym membership discount Employee assistance programme Annual optician reimbursements for eye tests and glasses English language classes Colleague restaurant Local F&B, retail and gym discounts Interfaith prayer room Wellness room Cycle to work scheme

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