Insurance role with full training development progression opportunities Monday-Friday 9am-5pm. No weekends Join a thriving team passionate about employee engagement About the Role As an NFU Mutual Customer Support Adviser youll be the backbone of the team in our Isle of Man Agency where youll deliver the best possible customer service to new and existing customers. This is a truly varied role where youll have the opportunity to focus on your own continuous development. Were a team that puts our customers at the heart of everything we do. Its what weve built our reputation on and as a Customer Support Adviser youll focus on bringing your personality to the role and establishing long-term, effective relationships with new and existing customers. Were all about warm personalities, quality conversations and a customer-first attitude, so youll be fully trained before promoting and selling NFU Mutual products and services that meet our customers needs. As part of our thriving and vibrant team, youll handle a wide range of customer queries within the agency. Your day-to-day tasks will include reviewing and amending policies, managing correspondence, processing renewals as well as providing quotations – all whilst building long-lasting customer relationships. Well provide everything you need to develop your knowledge and skills to ensure you provide the best possible service to our customers when discussing NFU Mutual products and services professionally and compliantly. Always delivering a consistently good experience to customers, youll meet the requirements and standards of NFU Mutual, the Training and Competence Scheme and our regulators. This role is subject to the requirements of the Insurance Distribution Directive. Role holders will be required to evidence ongoing relevant continuous professional development, along with re-screening to evidence that Good Repute standards are maintained. Further information can be found in the FCA Handbook. Please note that this role offering is subject to Isle of Man Government Work Permit regulations. About You Whatever your background, youre enthusiastic, willing to learn and open to new ideas. You bring an approachable style to building relationships with customers and colleagues alike. Youre patient and reassuring, and always willing to go at the customers pace. Youll make our insurance customers feel comfortable, whether youre discussing a policy renewal, answering general queries, or looking at new insurance opportunities. To join our team, you will have: Experience working with a customer service environment (ideally within a telephone based role) Experience of working within a regulated environment would be desirable however not essential as we will provide you with all the training you need to be successful within this role Proficiency in the use of computers and common software applications i.e. Microsoft applications Strong customer focus skills with a flair for delivering excellent customer service Ability to demonstrate excellent attention to detail skill and accuracy skills At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We’re proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background . Rewards & Benefits When you join our team,you can expect a supportive culture and an attractive range of rewards and benefits including: Salary up to £27,000 per annum (depending on experience) Annual bonus (up to 10% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave bank holidays buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership subject to T&Cs Health and wellbeing plan- cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering – volunteer in the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance cover of 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Working at NFU Mutual Wereone of the UK s leading general insurance and financial services companies. For over 110 yearswe veput our customers at the heart of everything we do.Ourpeopleare just as important to us.Wepride ourselves on being a great place to work and we’re one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. Closing date: 28 th October 2024. ADZN1_UKTJ
Source ⇲